The BackupLABS platform and entire company has been engineered around the security and privacy of our customer data, with a focus on high availability

Physical Security

We chose to host our platform within AWS (Amazon Web Services) due to its focus around security, redundancy, resilience, flexibility and scalability. With AWS, not even we have access to the datacenter.

We use the AWS London and Eastern USA locations with more to be added periodically as required. All AWS datacenters feature:

  • AWS employees only access
  • 24 hour CCTV monitoring
  • Intrusion detection
  • Full access review and logging
  • Fully redundant electrical power systems, with backup power supply to remain operational 24 hours per day
  • Automatic Fire detection and suppression systems
  • Leakage detection systems to detect the presence of water

The AWS datacenters we use are also fully compliant with the most common certifications and laws: ISO 9001, ISO 27001, ISO 27017, ISO 27701, ISO 27018, PCI DSS, SOC 1, SOC 2, SOC 3, HIPPA, HDS, FIPS, NIST, EU GDPR and UK Cyber Essentials Plus.

Software & Data Security

BackupLABS is secure by design and we operate a “zero knowledge” policy. Our platform can only access your data from an authorized access token you provide from the app to be protected. These tokens are stored via the AWS Key Management Service.

Your data is transferred over the internet from the app provider using 256bit TLS encryption. Once the data arrives at AWS they are stored at rest in separate S3 storage buckets using 256bit AES GCM encryption. We have no access to any unencrypted data.

For the payment system we utilize Stripe and their API to handle all credit card transactions. We have no access to full credit card data and the system is fully PCI compliant.

Finally, we use a dedicated and separate logging management system to monitor all changes and access to our platform.

Our Staff

All of our staff members operate on a least privilege basis. We perform regular background checks on employees and all receive comprehensive onboarding training.

Regular training is provided to ensure we are up to date with the modern security practices, coding guidelines, processes and AWS infrastructure environments.